Refund policy

Shopping online isn’t always the easiest but we are here to help. If you are unsure and need assistance before making an online order, please feel free to email us at info@rtndshop.com.  The quickest way to get a hold of us is to DM (Direct Message) us on instagram @rtndshop OR @cocoandviolet.  Please give us a follow there ☻

REFUNDS FOR ONLINE DOMESTIC ORDERS

Item(s) must be in brand new, unworn, with all tags attached condition. We inspect all items prior to shipping and  will not process an order if that is not the same case on our end. 

Refunds will be offered only after a Return Authorization Request has been submitted and approved. Please follow the following steps for a RA#.

Once package has been received, if you are not satisfied with your purchase please send us an email within 7 days of receiving your package. Note: all packages will be tracked in order to determine arrival date. 

Please use the following format when emailing: 

TO: info@rtndshop.com

SUBJECT: REQUEST FOR RETURN AUTHORIZATION

MESSAGE: NAME, PHONE NUMBER, INVOICE NUMBER AND REASON FOR RETURN

Once we receive the Return Authorization Request, please allow us up to 2 business days to provide you with a RA#.  Once you receive an RA#, please package and ship back the item(s) ensuring that no damage will occur during delivery back to our shop. Items must be returned within 7 days of receiving the RA#. If we do not receive the item(s) back within the 7 day period, the RA# will be void and no refund will be processed. Lost items will not be our responsibility so we do recommend adding a tracking number to ensure this does not happen. Note: we do not provide shipping on returns. 

ADDRESS FOR RETURNS: 

1950 11 Street SE, Calgary, AB, T2G 3G2

ALL INTERNATIONAL SALES WILL BE A FINAL SALE - NO RETURNS OR EXCHANGES

ALL SALE ITEMS ARE A FINAL SALE - NO RETURNS OR EXCHANGES